Preppy Interview Support

Welcome to the support page for Preppy! We're here to assist you and ensure you have the best experience with our app. Below, you'll find helpful information, resources, and ways to get in touch with our support team.

Table of Contents

  1. Getting Started
  2. FAQs
  3. Troubleshooting
  4. Contact Support

1. Getting Started

1.1 Installation and Setup

The app is available on the iOS app store. After installation, you can test the basic features for free after enabling microphone access.

1.2 Account Creation

There is no account that you create using the Preppy app. However, if you have an account on Talentic, that email is recognized in Preppy (via email-OTP) and you can access interviews meant for you, in Invitations

2. FAQs

2.1 Feature access

Free Trial: Trial mode of 2 free interviews requires no sign in or In-App Purchase. Answer feedback is enabled, however, at the end of the interview. Note: The 2 free interviews are also consumed if you access interviews searched in Discover.

After In App Purchase: Trial mode of 2 free interviews (each with 2 questions) requires no sign in or In-App Purchase. Feedback is enabled, however.

After Sign In: You can see and click through a list of interviews meant for you (identified by your email id) sent by customers of Talentic.

2.2 Billing and Payments

If you have questions regarding billing / purchases please send an email to preppysupport@talentic.in and we will respond within 1 business day.

3. Troubleshooting

3.1 Common Issues

There is no offline mode: The app needs be run in an iOS device that has an active connection, to communicate with our servers for the best user experience for you

Enable Microphone Access for Preppy App
If you haven't granted microphone permissions for the Preppy app the interview will get stuck, follow these steps to enable it:

  1. Open Settings: Locate and open the "Settings" app on your iOS device.
  2. Scroll and Find Preppy: Scroll down and find the "Preppy" app in the list.
  3. Access Microphone Settings: Tap on "Preppy" to access its settings.
  4. Enable Microphone: Find the "Microphone" option and toggle the switch to enable microphone access for Preppy.

Once you've completed these steps, relaunch the Preppy app, and you should be able to use the microphone feature. If you encounter any issues, please contact our support team for assistance.

4. Contact Support

4.1 Email Support

You can also reach us directly via email at preppysupport@talentic.in.